My Only Love - Customized Heart Wood Candle Holder Gifts

SHIPPING
Shipping costs depend on the item(s) in your order. The fee is $6.95 for the first item and $4.95 for each additional item. Please note that gifts qualify for free shipping. For further information, please refer to the details provided here: https://wonderskull.com/pages/shipping-returns-policy

Estimated delivery date = Processing time + Shipping time

• Processing time: Orders are typically processed within 3-7 business days  – excluding weekends and holidays. During Holidays processing times may take up to 14 days.
• Shipping time: 3-21 business days. Tracking and secure check out are provided for all orders. 

If you have any specific shipping requirements or urgent orders, please let us know via email support@wonderskull.com  and we will do our best to accommodate your needs.

Note: There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; delivery issue is the responsibility of the shipping company.

RETURN
You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

If you have any specific shipping requirements or urgent orders, please let us know via email support@wonderskull.com  and we will do our best to accommodate your needs.

Note: There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive in time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; delivery issue is the responsibility of the shipping company.

To ensure your order is delivered without any issues, make sure to:
- Double check your information after completing the order.
- Provide your phone number, as the shipping company might call you first.
- If there is any address error and you did not purchase shipping insurance or respond to our email, resulting in a lost package, we are not responsible.