We know you've got questions, and we're here to help! 💀✨ Whether you're wondering about our awesome designs, shipping, returns, or sizing, this page has all the info you need to shop with confidence.
Still can't find what you need? No worries! Our support team's got your back. Just reach out through our website chat or shoot us an email at support@wonderskull.com. Let's dive into the most common questions our amazing customers ask! ⬇️
- All
- Questions Before Buying
- Questions When Buying
- Questions After Buying
Need Help?
If you have any questions we haven't answered here, feel free to reach out! 💌 Our team is always happy to help. Just drop us an email at support@wonderskull.com, and we'll get back to you within 72 hours.
Your happiness means the world to us, and we're here to support you every step of the way! 😊
Questions Before Buying
Each product is carefully designed to accommodate a variety of body shapes. We highly recommend referring to the Size Chart available on the product page prior to making a purchase. Should you require additional assistance, please don't hesitate to contact us via the Chat function on our website or by emailing us at support@wonderskull.com. We are here to help!
We handpick the best fabrics for every design to give you the perfect mix of style and comfort. Whatever piece you go for, you can count on it to feel luxurious, breathable, and super comfy all day long.
Of course! Our designs are all about all-day comfort—perfect for lounging at home, having a cozy night in, or even making a bold statement in your sleepwear. Wear it wherever and whenever you like!
Yes! Our sizes go up to 6XL, ensuring that everyone can enjoy our stylish and comfortable designs. Check our Size Chart for each product to find your perfect fit.
Absolutely! We love hearing from you. Check out real reviews from our amazing customers and see why they love us on our Happy Customers page!
Our designs are created in limited quantities, making each piece truly one-of-a-kind! Once it's gone, it's gone. Restocks are rare and only happen in special cases. So if you've got your eye on something, don't wait, grab it before it's too late!
Our products are sourced from multiple countries, including Vietnam, the USA, and China. Based on your shipping address and the item you select, we will allocate the most suitable warehouse to ensure prompt delivery.
Questions When Buying
We accept PayPal, Google Pay, Apple Pay, and all major credit and debit cards. Should you encounter any payment issues, please do not hesitate to reach out to our customer service team at support@wonderskull.com or contact us via the live chat feature on our website.
Certainly! Your security is our highest priority. Payments are processed through trusted platforms such as PayPal, Google Pay, and Apple Pay, guaranteeing the protection of your information. Please rest assured, we do not store your payment details.
Of course! If you need to cancel or make changes to your order, just let us know within 24 hours of placing it by emailing us at support@wonderskull.com or reaching out through our website chat. Once your order has shipped, though, we won't be able to cancel it, but we're always here to help with any other questions!
Shipping costs depend on the item(s) in your order. The fee is $6.95 for the first item and $4.95 for each additional item. Please note that gifts qualify for free shipping.
We aim to offer affordable shipping options to ensure you get the best value.
Yes! We ship worldwide, so no matter where you are, you can enjoy Wonder Skull's unique designs.
Once your order has shipped, you will receive an email containing your tracking number. Additionally, you can view your order status on the order information page on our website.
At this time, we support only one discount code per order. To maximize your savings, please select the discount code that provides the greatest value for your purchase.
If you spot a mistake in your shipping address, let us know right away! If your order hasn't shipped yet, we'll be happy to update the address for you. Once it's on the way, though, we won't be able to make changes.
Questions After Buying
If you have not received a confirmation email, please follow these steps:
✔ Check your spam or junk folder, as emails can occasionally be miscategorized.
✔ Ensure your email inbox has available space, as a full inbox may block new messages.
✔ If the email is still missing, please reach out to us at support@wonderskull.com, and we will gladly assist you.
The Estimated Delivery Time is listed in the product description. Check the product page for details.
Estimated delivery date = Processing time + Shipping time
- Processing time: Usually 3-7 business days (excluding weekends and holidays). During holidays, it may take up to 14 days.
- Shipping time: 3-21 business days. All orders include tracking and secure checkout.
Once shipped, you'll receive a tracking number to monitor your order!
We're so sorry for the trouble! If you contact us within 24 hours of receiving your order and share some photos or videos as proof, we'll take care of it. If it’s a manufacturing issue, we'll happily send you a replacement or find the best solution to make things right.
Of course! You can return your order within 7 days as long as the item is unused and in its original condition. Just make sure to reach out to us first, we might have better solutions to address your concerns and make sure you're completely happy with your purchase!
It depends:
✔ If the item is damaged or defective because of our mistake, return shipping is on us, no worries!
✔ If the item is not defective and matches what you ordered, the return shipping fee will be your responsibility.
We're always here to help and want to find the best solution for you, so don't hesitate to reach out to us first! 😊
If we sent you the wrong item, no worries, we'll happily set up an exchange or refund at no cost to you. Just reach out, and we'll fix it right away!
To keep your Wonder Skull pieces looking and feeling amazing:
✔ Give them some love with a hand wash or a spin on the gentle machine wash setting.
✔ Skip the high heat when drying, air drying is your best bet.
✔ Say no to bleach or harsh detergents, they're a no-go!
With a little care, your sleepwear and bathrobes will stay soft, stylish, and ready for cozy moments for years to come!
