Shipping & Returns Policy

Shipping cost varies depending on your order value.

Estimated delivery date = Processing time + Shipping time

• Processing time: Orders are typically processed within 3-7 business days – excluding weekends and holidays. During Holidays processing times may take up to 14 days.
• Shipping time: 3-21 business days. Tracking and secure check out are provided for all orders. 

If you have any specific shipping requirements or urgent orders, please let us know via email support@wonderskull.com  and we will do our best to accommodate your needs.

Note: There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive in time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; delivery issue is the responsibility of the shipping company.

To ensure your order is delivered without any issues, make sure to:
- Double check your information after completing the order.
- Provide your phone number, as the shipping company might call you first.
- If there is any address error and you did not purchase shipping insurance or respond to our email, resulting in a lost package, we are not responsible.

Not Happy with Your Order

If you are not happy with your purchase or it seems to be different than what you expected, please contact us via support@wonderskull.com. Our customer service team will review your request and send out further instructions to make sure you have the best experience with your Wonder Skull orders.

Damaged or Wrong Items

If the product is defective, wrong or does not properly function as advertised, feel free to contact us via support@wonderskull.com. We will try our best to meet your request.

Did not receive your product

If your delivery is delayed than expected, you do have the right to request a refund or a new replacement for that order. Simply contact us with our agent and provide your order information, we will assist you with the highest priority.

We ship your orders at various times because some products need more production time than other products. This means orders containing multiple items may be shipped individually. You may receive an item before the next.

Email us at support@wonderskull.com and we can tell you the status of your order.

Exchanges

Need a different item, size, color or pattern? Have a hassle-free exchange as long as it is in stock. Just contact us!

Return

To proceed with the returns or refund quickly and effectively, please include a photograph demonstrating the problem/defect item(s). The most optimal pictures should be taken on a flat surface, with the tag and error of the items clearly displayed.

Please contact us to get the nearest return address and don’t forget to give us the tracking number of your return package.

Caution: Buyer is responsible for returning shipping cost. In the case of the defective or wrong item(s) sent, we will send you the return shipping label and you don’t need pay return shipping cost.

Purchase can be returned or exchanged within 7 days from the delivered date. If not, the buyer is responsible for all incurred fees and no refund will be issued. After the return package arrives, we will check and confirm the condition of our item(s) before the next action.

Purchase NOT eligible for Return or Exchange

• Gift cards
• Non-defective Personalized Products
• Any merchandise which shows signs of use (wear, bugs, dirt, pet hair, smell, scuffing, etc) or otherwise is in a condition other than it was received.
• Any merchandise that is returned more than 7 days after delivery.
• Our made-to-order products are so unique and personalized that we unfortunately cannot accept returns on them.

Refund

All refunds will be credited to your original form of payment. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to the following table for more details.

For Paypal Account: 48 hours.
For Credit card Account: 10-14 business days.
The exact length of time is dependent on your card issuing bank.

Note: In case the credit has not been posted to your account yet, please contact the card-issuing bank for further assistance.

Cancel (if applicable)

After making a purchase, customers have 24 hour to request cancellation. Please be informed that a management, processing and transaction fee (15% of your total order value) will be applied for the cancellation.

After that date, the item will be produced and we can’t support any further and We will NOT accept an order cancellation request if the order has already been shipped.

If you have any questions or concerns about your order, feel free to contact us.