Shipping & Returns Policy

Shipping costs depend on the item(s) in your order. The fee is $6.95 for the first item and $4.95 for each additional item. Please note that gifts qualify for free shipping.

Estimated delivery date = Processing time + Shipping time

  • Processing time: Orders are typically processed within 3-7 business days – excluding weekends and holidays. During Holidays processing times may take up to 14 days.
  • Shipping time: 3-21 business days. Tracking and secure check out are provided for all orders. 

If you have any specific shipping requirements or urgent orders, please let us know via email support@wonderskull.com  and we will do our best to accommodate your needs.

Please note that certain circumstances beyond our control—such as natural disasters, holidays, or adverse weather conditions—may result in shipping delays. While the majority of packages will arrive on time, there may be instances where unforeseen delays occur with our shipping carriers. As a result, we cannot guarantee exact delivery times, as delivery matters fall under the responsibility of the shipping company.

To ensure your order is delivered without any issues, make sure to

- Double check your information after completing the order.
- Provide your phone number, as the shipping company might call you first.
-  If your shipping address is incorrect, we will email you for verification. Please ensure you can receive our emails and check your spam folder if needed. We are not responsible for undeliverable orders due to an invalid or incorrect address provided at checkout.

Orders containing multiple items may be shipped separately

For orders containing multiple items with varying production times or warehouse locations, we may ship them separately to ensure you receive your items as quickly as possible. Rest assured, all orders are delivered in full, and our customers are consistently satisfied with their experience.

Not Happy with Your Order

If you are not happy with your purchase or it seems to be different than what you expected, please contact us via support@wonderskull.com. Our customer service team will review your request and send out further instructions to make sure you have the best experience with your Wonder Skull orders.

Damaged or Wrong Items

If the product is defective, wrong or does not properly function as advertised, feel free to contact us via support@wonderskull.com. We will try our best to meet your request.

Did not receive your product

If your delivery is delayed than expected, you do have the right to request a refund or a new replacement for that order. Simply contact us with our agent and provide your order information, we will assist you with the highest priority.

We ship your orders at various times because some products need more production time than other products. This means orders containing multiple items may be shipped individually. You may receive an item before the next.

Email us at support@wonderskull.com and we can tell you the status of your order.

Exchanges

Need a different item, size, color or pattern? Have a hassle-free exchange as long as it is in stock. Just contact us!

Return

To proceed with the returns or refund quickly and effectively, please include a photograph demonstrating the problem/defect item(s). The most optimal pictures should be taken on a flat surface, with the tag and error of the items clearly displayed.

Please contact us to get the nearest return address and don’t forget to give us the tracking number of your return package.

Caution: Buyer is responsible for returning shipping cost. In the case of the defective or wrong item(s) sent, we will send you the return shipping label and you don’t need pay return shipping cost.

Purchase can be returned or exchanged within 7 days from the delivered date. If not, the buyer is responsible for all incurred fees and no refund will be issued. After the return package arrives, we will check and confirm the condition of our item(s) before the next action.

Purchase NOT eligible for Return or Exchange

  • Gift cards
  • Non-defective Personalized Products
  • Any merchandise which shows signs of use (wear, bugs, dirt, pet hair, smell, scuffing, etc. ) or otherwise is in a condition other than it was received.
  • Any merchandise that is returned more than 7 days after delivery.

Refund

All refunds will be credited to your original form of payment. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to the following table for more details.

For Paypal Account: 48 hours.
For Credit card Account: 10-14 business days.
The exact length of time is dependent on your card issuing bank.

Note: If the credit has not yet been reflected in your account, we recommend contacting your card-issuing bank for further assistance.

Cancel (if applicable)

After making a purchase, customers have 24 hour to request cancellation. Please be informed that a management, processing and transaction fee (15% of your total order value) will be applied for the cancellation.

After that date, the item will be produced and we can’t support any further and We will NOT accept an order cancellation request if the order has already been shipped.

If you have any questions or concerns about your order, feel free to contact us.